FAQs

 

What types of products does Newsomal offer?

Newsomal specializes in eco-friendly toys and skincare products. Our product range includes vibrant air wave balls designed for children's play and rejuvenating avocado collagen masks tailored for skincare enthusiasts.

Are your products safe for children and adults?

Yes, all our products are made from high-quality, non-toxic materials. We prioritize safety and enjoyment, ensuring that both children and adults can use our toys and skincare items without concern.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.

How can I initiate a return?

To start a return, please contact us at khalilhassan2012@gmail.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back.

Do you accept exchanges?

We do not process direct exchanges. The fastest way to obtain a new item is to return the item you have and, once the return is accepted, make a separate purchase for the new product.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you ship internationally?

Yes, we offer international shipping. Please check our shipping policy for more details on shipping rates and delivery times to your location.